Contact Us

If you have a question about your account, a deposit or withdrawal, a bonus, or a technical issue, Old Havana Casino provides support to help you resolve it. This page explains the main ways to get in touch and what to include so our team can assist you efficiently.

How to reach us

Support options vary by availability and the nature of your request. Common channels include live chat for quick, on-site help, email for detailed or document-related matters, a contact form on the website for written requests, and a toll-free phone line for voice support from the United States and Canada. Choose the option that best fits your issue.

Email support

Email is useful when you need a written record, must submit documents, or have account-specific questions that require investigation. For detailed inquiries, include any relevant screenshots or file attachments and provide a clear description of the issue. Use email when you expect follow-up or need to share account information securely.

Live chat

Live chat is convenient for quick questions, basic troubleshooting, or step-by-step guidance while you’re on the site. When chat is available, it’s a good choice for issues like navigation help, bonus eligibility checks, or immediate account clarifications. Keep your registered email and username handy to speed up the conversation.

Contact form

If you prefer to message us directly through the website, use the contact form. Visit the Old Havana Casino homepage to find the form and submit your request. The form is suitable for general inquiries, feedback, or issues that don’t require immediate resolution.

Phone support

If you would rather speak with someone, we provide a toll-free voice line for callers from the United States and Canada: 1-888-222-3098. Phone support can be helpful for complex questions or when you want step-by-step assistance in real time.

What you may need to include

Providing clear, concise details helps the support team assist you faster. Typical items to include:

• Registered name and registered email address or username.
• A short description of the issue and when it occurred.
• Transaction IDs, screenshot, or reference numbers if relevant.
• Copies of any documents requested for verification, when needed.

Do not share passwords or full payment card numbers in messages. We will never ask for your account password.

Reach out anytime

If you need help, choose the contact method that fits your situation and get in touch. For account, payment, or technical questions, our team is available through chat, email, phone, and the website contact form. Remember to check applicable terms and conditions for promotions and account policies when contacting support.